Information for Families
Starting childcare is a big transition—for your child and for you. This page answers common practical questions and helps you get ready for your family’s journey with MACC.
What to Bring
👕 Daily Essentials
- Two complete changes of clothes in your child’s cubby
- Spare underwear (if toilet training)
- Jumper or warm layer
☀️ Seasonal Items
- Hat and sunscreen in summer (we reapply daily)
- Warm layers in winter
- Comfort item if it helps your child settle
✅ We Provide
- Nappies and wipes (infant & toddler rooms)
- Bedding (sheets, quilts, sleeping bags)
- All meals, snacks, hand soap & tissues
Typical Daily Schedule
Every room has a rhythm that helps children feel secure. Here’s what a typical day looks like:
7:15–8:30am
Arrival — Settle in, transition from home to centre, breakfast if arriving early.
8:30–10:30am
Morning Exploration — Play-based learning, educator-led activities or structured play.
10:00–10:30am
Morning Tea — Healthy snack and water.
10:30–11:30am
Outdoor Play — Exploration, movement, fresh air.
11:30am–12:30pm
Lunch — Home-cooked meal, social time at the table.
12:30–2:30pm
Rest Time — Sleep (if needed) or quiet activities.
2:30–5:00pm
Afternoon Tea & Play — Snack, then second round of exploration and activities.
5:00–6:15pm
Winding Down — Quieter activities as families arrive for pickup.
Within this rhythm, we’re responsive to your child’s needs. Every day is different.
Fees & Child Care Subsidy (CCS)
$139.50
per day — all rooms, all days
Includes all meals, nappies & bedding
How CCS Works
- You pay MACC the full daily rate
- CCS pays a percentage directly to MACC
- You receive the benefit as a reduction in your fees
CCS significantly reduces out-of-pocket costs for most families. We can help you navigate the process.
To Claim CCS
- Register on Services Australia website
- Confirm MACC as your provider
- Tell us your CRN (Customer Reference Number)
Payment: Fees invoiced weekly, payment by bank transfer.
StoryPark & Parent Communication
📱 You’ll Receive
- Daily photos and videos
- Observations about your child’s discoveries
- Milestone moments
- Weekly updates
- Direct messaging with educators
💬 You Can Share
- Photos or observations from home
- Information about interests, routines or concerns
- Cultural information or family stories
StoryPark is secure, easy to use, and a wonderful way to stay connected.
Parent Involvement & Community
MACC is run by a parent committee of management. You’re not just dropping your child off—you’re joining a community. We love when families get involved.
- Attend community events and celebrations
- Join the parent committee (no experience needed!)
- Help out with activities or special events
- Share your skills or cultural knowledge
- Regular newsletters, quarterly parent meetings and one-on-one meetings with educators
Orientation & Settling In
Starting childcare can be emotional for everyone. We take settling seriously:
Before Your Start Date
We meet with you to learn about your child, your family and your goals. We share information about routines, what to bring, and how we communicate. Your child visits the room (with you) to become familiar with the space.
First Two Weeks
We keep sessions short to build familiarity gradually. You stay nearby (if possible) for the first few visits. We focus on creating a sense of safety and connection, and communicate daily about how settling is going.
Weeks Three & Beyond
Sessions gradually extend as your child builds confidence. We keep you updated on their emotional journey and celebrate milestones and adjustment moments. By week 3–4, most children are settling well (though every child is different).
Separation anxiety is normal. If your child cries at drop-off or struggles with goodbyes, that’s developmentally normal. We’re experienced in helping children through this. Talk to us about strategies; we’re here to support you both.
Ready to Join Our Community?
Starting childcare comes with many questions. We’re here to answer them all.